Account Management
Account Deletion
Use this page to request permanent deletion of your HeMiga - Video Call, Chat Rea account and associated personal data.
Important: Account deletion is permanent. Uninstalling the app, logging out, or canceling a subscription does not delete your account.
Before You Delete
- Cancel any active subscription through the app store where you purchased it.
- Save any information you want to keep, because deleted account data cannot be restored.
- Make sure you submit the request from the email or account details linked to your HeMiga account.
Delete Your Account in the App
This is the primary deletion method. If you cannot access the app, use the web request form below.
Verification and Processing
PAINTINGAPPS STR may verify account ownership before processing deletion. Verified requests are normally processed within 5 business days, unless additional time is required by law, security review, dispute handling, or platform requirements.
Data Deleted and Data Retained
Deleted with the account
- Profile and account details.
- Photos, bio, preferences, and matching history.
- Chat history and social connections where deletion is technically and legally available.
- Device tokens used only for account notifications.
Retained only when required
- Purchase, tax, refund, and accounting records.
- Fraud, abuse, security, and child safety records.
- Records subject to legal hold, dispute, or lawful request.
- Aggregated or de-identified analytics that no longer identify you.
Web Deletion Request
If you cannot access the app, complete this form. Submitting the form opens your email app with the information needed to verify and process your request.
The email will be addressed to support@hemiga.app.