Privacy Notice
Privacy Policy
This Privacy Policy explains how PAINTINGAPPS STR collects, uses, shares, stores, and protects information when you use HeMiga - Video Call, Chat Rea.
Introduction and Controller
For privacy laws that use the concepts of "controller", "business", "operator", or "personal information handler", PAINTINGAPPS STR is responsible for the personal information processed in connection with HeMiga - Video Call, Chat Rea ("HeMiga", "we", "our", or "us").
This policy applies to the HeMiga app, package com.hemiga.tome, and related websites, support, safety, and account-management services.
Information We Collect
Information You Provide
- Account details such as name, nickname, email, phone number, age or date of birth, gender, and login credentials.
- Profile content such as photos, avatar, bio, interests, language, region, and preferences.
- Messages, reports, support requests, ratings, feedback, and other communications.
- Payment-related information, handled by app stores or payment providers, such as transaction identifiers and subscription status.
Information Collected Automatically
- Device identifiers, IP address, app version, operating system, language, network type, time zone, crash logs, diagnostics, and security signals.
- Usage data such as login time, feature use, matching activity, call duration, moderation actions, and purchase events.
- Approximate location inferred from IP address, and precise location only if you choose to allow it for a feature.
Live video and audio are processed to provide calls and safety features. We do not sell live video or audio. We may review, temporarily retain, or process limited call-related content or metadata when needed to investigate reports, enforce safety rules, comply with law, or operate features clearly disclosed in the app.
Device Permissions
HeMiga may request access to camera, microphone, photos, notifications, storage, and network information. You can manage permissions through your device settings. Some features, such as video calls, may not function without camera and microphone access.
How We Use Information
- Provide account registration, login, video calling, chat, matching, safety, support, and paid features.
- Personalize recommendations, language, region, and product experience.
- Detect spam, fraud, abuse, illegal activity, child safety risks, and policy violations.
- Process payments, subscriptions, refunds, and purchase support.
- Send service messages, security alerts, updates, and user-requested notifications.
- Analyze performance, fix bugs, improve reliability, and develop new features.
- Comply with applicable law, valid legal process, and platform policy requirements.
Legal Bases for Processing
Where required by law, we rely on one or more legal bases: performing our contract with you, your consent, compliance with legal obligations, protection of vital interests, and our legitimate interests in safety, security, fraud prevention, product improvement, and business operations.
How We Share Information
We do not sell your personal information for money. We may share information as follows:
- With other users, based on the profile, chat, call, or community information you choose to make visible.
- With vendors that provide hosting, analytics, crash reporting, moderation, customer support, payments, security, communications, and infrastructure services.
- With app stores and payment processors to complete purchases and manage subscriptions.
- With law enforcement, regulators, child protection organizations, or other parties when required by law or necessary to protect safety and rights.
- In connection with a merger, acquisition, financing, restructuring, or transfer of business assets, subject to appropriate safeguards.
Retention and Deletion
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing the Services, resolving disputes, enforcing agreements, maintaining security, and meeting legal obligations.
You may request account deletion through the app or through our account deletion page: Delete_hemiga_account.html. Some limited information may be retained where required for fraud prevention, safety, tax, accounting, legal compliance, dispute resolution, or legitimate security purposes.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have the right to appeal a privacy decision or opt out of certain data sharing where applicable.
To exercise rights, contact privacy@hemiga.app. We may request information to verify your identity and account ownership before fulfilling a request.
Children's Privacy
HeMiga is for adults only and is not directed to children under 18. We do not knowingly collect personal information from minors. If we learn that a minor has created an account or appeared in content, we may remove the account, delete related data, restrict access, and take safety action.
Parents, guardians, or safety organizations may contact safety@hemiga.app with child safety concerns.
Security
We use technical, administrative, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so you should use a strong password, keep your device secure, and report suspicious activity promptly.
International Transfers
We may process and store information in countries other than where you live. When required, we use appropriate safeguards for cross-border transfers, such as contractual protections, security measures, and other lawful transfer mechanisms.
Cookies, SDKs, and Similar Technologies
Our app and websites may use cookies, software development kits, local storage, pixels, or similar technologies for login, security, analytics, crash reporting, attribution, advertising measurement, and product improvement. You can manage certain choices through device settings, app settings, or browser controls.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or Services. If changes are material, we will provide notice through the app, email, or another reasonable method.
Contact
Privacy contact: privacy@hemiga.app
General support: support@hemiga.app
Developer: PAINTINGAPPS STR